CasinoWays Privacy Policy

At CasinoWays Casino, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data when you use our casino ways login, place a deposit, or request a casinoways withdrawal.

Who We Are

CasinoWays is operated by Sefiarray B.V., a company registered in Curaçao under number 155219, with its registered office at Fransche Bloemweg 4, Willemstad, Curaçao, and licensed by the Curaçao Gaming Authority under licence number OGL/2024/842/0350. We at CasinoWays are a wholly owned subsidiary of Dumelita Ltd, based in Paphos, Cyprus. Whenever you use casinoways casino services, including our casinoways slots, casinoways live casino, and loyalty programme, you are entering into a relationship with us as the data controller responsible for your personal information.

Information We Collect

We collect several categories of information to operate our platform, verify your identity, process payments, and comply with our licensing obligations. When you complete a casinoways register form or use the casino ways register process, we gather details that allow us to create and manage your account.

• We collect your full name, date of birth, email address, phone number, and residential address at casinoways registration.
• We record your deposit and casinoways withdrawal history, including payment method, transaction amounts, and currency used (EUR, BTC, ETH, LTC, DOGE, USDT, BNB, TRON, BCH, EOS, XRP).
• We store identity verification documents, such as your ID and a utility bill not older than three months, submitted through our AI verification tool in the cashier.
• We track your gaming activity, including bets placed on casinoways slots, table games, and casinoways live casino sessions, to personalise your experience and detect irregular behaviour.
• We capture technical data such as your IP address, device type, browser, and operating system when you access our casino ways casino platform.
• We log your communications with our support team via live chat or email, including any enquiries about a casinoways bonus, casinoways promo code, or casinoways bonus code.

How We Use Your Information

Our CasinoWays platform uses your personal data for legitimate business purposes connected to running a regulated online casino. We rely on your data to deliver services you have requested and to meet our regulatory duties.

• We use your data to verify your identity and age, and to confirm you are not located in a restricted jurisdiction.
• We process your information to manage deposits, casinoways withdrawal requests, and to apply withdrawal limits such as €2,000 per day or €15,000 per month.
• We use your activity data to administer our loyalty programme, Exclusive Shop rewards, and offers like the COSMIC WELCOME bonus or Monday Reload promotions.
• We analyse gameplay patterns to detect fraud, money laundering, or breaches of our terms, including bonus abuse related to any casinoways no deposit bonus or casinoways free spins.
• We send you service communications, including SMS notifications for Cash Comets, where you have opted in.
• We use aggregated, anonymised data to improve our games, website performance, and customer support quality.

Legal Basis for Processing

We at CasinoWays process your personal data based on the performance of our contract with you, compliance with legal and licensing obligations, our legitimate business interests, and, where required, your consent. For example, we rely on consent when sending marketing messages about a casinoways casino bonus or casino ways casino bonus offer, and you may withdraw that consent at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, our CasinoWays operations require limited sharing of information with trusted partners to function properly.

• We share payment details with processors such as CoinsPaid and MiFinity to complete your deposit or casinoways deposit transactions.
• We share data with identity verification providers to confirm your documents during the AI verification process.
• We disclose information to regulators, including the Curaçao Gaming Authority, when legally required.
• We may share data with professional advisors, auditors, or law enforcement where necessary to protect our rights or comply with the law.
• We share limited technical data with game providers such as Play'n GO, Blueprint Gaming, Playson, and others to deliver casinoways slots and live casino content.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, keep you logged in after a casinoways casino login, and understand how players interact with our games. For more detail on the specific cookies we use and how to manage them, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward to comply with anti-money laundering regulations, tax requirements, and dispute resolution needs. Where your account becomes inactive for 12 months or more, we may apply a monthly management fee as outlined in our general terms, and we continue to retain your data in accordance with our regulatory obligations even if your account is dormant.

Your Rights

You have rights regarding the personal data we hold about you, and we encourage you to contact us if you wish to exercise them.

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You can object to or restrict certain processing activities, including direct marketing.
• You can withdraw consent at any time where we rely on consent as our legal basis.
• You can lodge a complaint with a relevant supervisory authority if you believe we have mishandled your data.

Data Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Our CasinoWays systems use encryption and secure servers to safeguard sensitive data, including documents submitted during verification and payment information linked to your casinoways deposit or casino ways withdrawal.

Restricted Territories

We do not knowingly collect or process data from residents of restricted countries, including the United States, Australia, Belgium, Spain, France, Germany, and other jurisdictions listed in our Terms and Conditions. If we discover that an account has been created from a restricted territory, we reserve the right to close the account and process any remaining data solely for compliance purposes.

Our services are intended only for individuals who are at least 18 years old, or the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we will delete any such information promptly upon discovery.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post any revisions on this page, and continued use of our casino ways platform after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact our support team via live chat, available 24/7, or by email at support@casinoways2.com. We are here to assist with any concerns regarding your privacy, your casinoways casino login, or your account data.